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Privacy Policy

Last updated: 2025-09-02

This Privacy Policy describes how HouseOfSudha (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houseofsudha.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.

2. What Information We Collect

The personal information we collect depends on how you interact with our Site and Services, including:

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing/shipping details, payment confirmations.
  • Account information: Username, password (if account creation is available).
  • Usage data: Information about how you browse and interact with our Site.
  • Customer support information: Details you share with us via email, phone, or forms.
3. How We Use Your Information
  • To process and fulfill your honey orders and provide requested Services.
  • To communicate with you regarding your orders, inquiries, or support requests.
  • To send you promotional offers, newsletters, and marketing communications (if you opt-in).
  • To improve our website, products, and customer experience.
  • To detect and prevent fraud, unauthorized transactions, and misuse of our Services.
  • To comply with legal obligations and enforce our Terms & Conditions.
4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may adjust your browser settings to block cookies, but some features of the Site may not function properly.

5. How We Share Your Information

We may share your personal information in the following situations:

  • With third-party service providers for payment processing, shipping, and analytics.
  • When required by law, regulation, or government request.
  • In connection with a merger, acquisition, or sale of our business.
  • With your explicit consent or at your direction (e.g., for promotional collaborations).
6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies when visiting external links.

7. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.

8. Data Security and Retention

We take reasonable measures to protect your personal information. However, no online transmission or storage system is completely secure. We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in our emails.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Note: This Privacy Policy is provided for informational purposes and does not constitute legal advice. Please ensure compliance with applicable data protection laws (e.g., India’s IT Act, consumer protection rules, and FSSAI regulations) as needed.